During a recent site visit to a snack food manufacturer, a J&P engineer noticed a very hot 11kV transformer that fed the whole site. This transformer was only two-thirds loaded at a power factor of 0.99.
Clearly, something was wrong!
The customer explained that this transformer was supplied in 2015 by another contractor as a new unit. The exterior of this transformer looked relatively new. The rating plate stated 2014. The transformer is a 2000kVA oil-filled unit with a close-coupled HV Switch. Due to the temperature (92⁰), our engineer was very concerned and advised the customer that immediate investigation was required.
The Solution
Network failure, tripped protection or a site that has gone dark. Our disaster recovery engineers are on call every hour of every day, arriving in minutes, not hours.